Order Cancellation Policy

This Order Cancellation Policy applies to all orders placed on the RoomMoral online store. It outlines the conditions for order cancellation, the application process, and refund arrangements, helping users understand the procedures and important considerations.

1. Cancellation Conditions

• Unshipped Orders: Orders placed within 36 hours that have not yet been shipped can be canceled directly.

• Shipped Orders or Orders Older than 36 Hours: These orders cannot be canceled immediately. Users may wait for delivery and then follow the return and exchange process to request a refund.

For detailed procedures and specific requirements, please refer to : Return & Exchange Policy.

2. Cancellation Process

To cancel an order, please contact our customer service via email or phone and provide the following information:

• Order number

• Payment receipt or proof

• Contact information

Our customer service team will process your request within 1–3 business days and notify you of the outcome once the review is completed. Subsequent refund arrangements will also be provided.

3. Refund Process

• Refund Method: Refunds will be issued to the original payment method used for the order (e.g., Visa, MasterCard).

• Processing Time: Estimated 3–5 business days, depending on bank processing times.

• In case of delays, please contact customer service for assistance.

For more details on refunds, please refer to : Refund Policy.

4. Contact Information

If you have any questions regarding order cancellations, please contact our customer service team:

Address: 1208 Jackson Ave, Las Vegas, NV

Phone: +1 (702) 745-1876

Email: taxhelp@RoomMoral.com

Customer Service Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (Australia Time, GMT+10)