This Refund Policy applies to all orders placed on the RoomMoral online store. It outlines the refund conditions, methods, and responsibilities to ensure customers clearly understand the process and related considerations.
You may request a refund in the following situations:
Successful Order Cancellation: When your order meets the cancellation criteria and is approved by our customer service, you may initiate a refund.
Successful Return Refund: If you submit a return request and the returned item passes inspection and meets return conditions, a refund will be arranged.
Refunds will be issued to the original payment method used for the order (e.g., Visa, MasterCard).
Estimated refund processing time: 3–5 business days, depending on bank processing times.
If the refund does not arrive within the estimated time, please contact customer service for assistance.
Refunds may be delayed or require additional processing in the following circumstances:
Bank system delays or technical issues
Incomplete refund information or issues with the payment account
Returned items fail inspection or do not match the return request
In such cases, our team will contact you promptly to assist and ensure the refund process is completed smoothly.
RoomMoral will make every effort to ensure a smooth and timely refund process.
Any delay caused by banking or payment systems is the responsibility of the bank.
Please provide accurate payment account information to avoid delays.
No additional fees or refund processing charges will be applied by RoomMoral.
If you have any questions about refunds or related issues, please contact us:
Address: 1208 Jackson Ave, Las Vegas, NV
Phone: +1 (702) 745-1876
Email: taxhelp@RoomMoral.com
Customer Service Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (Australia Time, GMT+10)
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