This Shipping Policy applies to all orders placed on the RoomMoral online store. It outlines our delivery scope, shipping fees, processing times, and other important logistics information. By using our platform, you acknowledge and agree to these terms.
Currently, RoomMoral only provides delivery services within Australia.
We do not offer international shipping. Orders with addresses outside Australia cannot be processed.
Shipping fees are calculated based on the total order amount:
Orders ≥ AUD 79.99: Free shipping
Orders < AUD 79.99: AUD 4.99 flat shipping fee
All fees will be clearly displayed before checkout. No hidden charges apply.
Our business hours are Monday to Friday, 09:00–12:30 and 14:00–18:00 (Australia Time, GMT+10).
Orders paid before 18:00 will begin processing the same day.
Orders paid after 18:00 will be processed on the next business day.
Non-business days and public holidays may extend processing to the next working day.
Once payment is confirmed, your order will enter the shipping preparation phase, which includes:
Verification of order details
Quality inspection of products
Packaging and system confirmation
Typical processing time: 1–3 business days.
After shipment, estimated delivery time is 7–15 business days.
Actual arrival may vary depending on:
Delivery location
Weather conditions
Logistics operations
We will provide tracking updates and keep you informed of your order status.
Depending on delivery address and shipping requirements, we may use the following carriers:
SEUR
Redur Spain
MRW
Spanish Post (Correos)
PackLink
Final carrier selection depends on actual shipping arrangements.
After your order is shipped, a confirmation email will be sent containing:
Order number
Payment summary
Carrier name
Tracking number
You can track your order on our website “Order Tracking” page by entering your registered email or phone number along with the order number.
We strive to ensure product safety and timely delivery. Please note:
If items are damaged or lost during shipping, we will assist in verification and provide appropriate solutions.
If delivery adjustments are necessary due to unforeseen circumstances, we will notify you promptly.
Ensure your shipping address is accurate and complete; we will assist with errors, but additional costs may apply if caused by incorrect information.
To protect your rights, please follow these steps when receiving your order:
Inspect the packaging for damage upon delivery
Verify the quantity and product specifications
If there are any issues, take photos and contact customer service immediately
We recommend checking the items promptly to facilitate timely resolution
For any questions regarding shipping arrangements, delivery status, or related services, please contact us:
Address: 1208 Jackson Ave, Las Vegas, NV
Phone: +1 (702) 745-1876
Email: taxhelp@RoomMoral.com
Customer Service Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (Australia Time, GMT+10)
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