Welcome to the RoomMoral online shopping platform. This Service Policy explains the applicable rules, rights, responsibilities, and usage requirements related to product sales, information display, and related services.
Users are advised to read this policy carefully before browsing, placing orders, or using any platform features.
This Service Policy applies to all users who access this website, browse product information, place orders, and use related services.
By using this platform and conducting transactions, you acknowledge that you have fully understood and accepted this policy and agree to comply with the relevant rules within reasonable limits.
Users must provide accurate, truthful, and valid personal information during registration and use.
Users are responsible for safeguarding their account information. Any risks or losses caused by improper account management shall be borne by the user.
We continuously maintain and manage system security to ensure platform stability. However, service interruptions caused by network issues, system maintenance, force majeure, or third-party factors are beyond our control.
All product images, specifications, and descriptions are prepared based on available information and are intended to be accurate.
Inventory levels are dynamically adjusted based on sales and supply conditions and may change in real time.
If pricing or inventory errors occur due to system issues, manual input errors, or external factors, we reserve the right to make reasonable corrections and inform users accordingly.
An order is considered valid only after payment is successfully completed and the system generates an order record.
Only the payment methods displayed on the checkout page are supported.
All order status, payment records, and transaction details are subject to the system’s official records.
Orders are processed according to established procedures and in the order they are received.
Generally, orders enter the processing stage within 1–3 business days after confirmation.
Delivery time, shipping progress, and receipt status are subject to the logistics provider’s actual information.
For detailed rules, please refer to: Shipping Policy
Users may submit cancellation requests in accordance with applicable conditions.
All cancellation requests are reviewed through internal procedures and may require processing time.
Refunds and order status changes are handled in accordance with relevant policies.
For detailed rules, please refer to: Order Cancellation Policy
Eligible orders may apply for returns or exchanges through the designated procedures.
Submitted applications will be reviewed and processed according to standard procedures.
Approved requests will be handled in accordance with applicable regulations.
For detailed rules, please refer to: Return and Exchange Policy
Approved refunds will be returned to the original payment method.
Processing time may vary depending on banks, payment providers, or public holidays.
If any abnormal situation occurs, users may contact customer support.
For detailed rules, please refer to: Refund Policy
Platform operations and related services are governed by applicable Australian laws and regulations.
In case of disputes, both parties shall first attempt to resolve them through friendly negotiation.
Legal matters shall be handled in accordance with relevant local regulations.
We place great importance on personal data protection and manage user information in accordance with our Privacy Policy.
User data is used only for order processing, customer support, and lawful operations.
Without authorization, personal information will not be disclosed to unrelated third parties.
For detailed rules, please refer to: Privacy Policy
All website content, including text, images, layout designs, and technical structures, is protected by applicable intellectual property laws.
Unauthorized copying, reproduction, modification, or commercial use is strictly prohibited.
We reserve the right to take legal action against any infringement.
If you have any questions regarding this Service Policy or related matters, please contact us:
Address: 1208 Jackson Ave, Las Vegas, NV
Phone: +1 (702) 745-1876
Email: taxhelp@RoomMoral.com
Customer Service Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (Australia Time, GMT+10)
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