Return & Exchange Policy

This Return & Exchange Policy applies to all orders placed on the RoomMoral online store. It outlines the conditions, procedures, costs, and important considerations for returns and exchanges, helping users understand the process and their rights.

1. Return & Exchange Period

Users may submit a return or exchange request within 7 days of receiving the goods.

2. Conditions for Returns & Exchanges

During the valid period, users may request a return or exchange for reasons including but not limited to:

• Product has visible defects or damage

• Product has quality issues

• Product has unpleasant odor, severe color discrepancy, or obvious damage

• Received product does not match the order

• User requests a return or exchange without specific reason

3. Return Process

To return a product, contact our customer service via email or phone and provide the following information:

• Order number

• Payment receipt or proof

• Reason for return

• Relevant photos or videos

Our customer service team will process your request within 1–3 business days. Once approved, the return address and instructions will be provided.

Users should return the product to the designated address and wait for the platform to receive the item.

Once the product is received and inspected for compliance with the return request, the refund will be processed.

For detailed refund information, please refer to our Refund Policy.

4. Exchange Process

To request an exchange, contact our customer service via email or phone and provide:

• Order number

• Payment receipt or proof

• Reason for exchange

• Relevant photos or videos

Our customer service team will process your request within 1–3 business days. Once approved, the return address and instructions will be provided.

Users should return the product to the designated address and wait for the platform to receive it.

After the platform receives and verifies the returned product, the new product will be shipped within 1–3 business days.

For shipping details, please refer to our Shipping Policy.

5. Refund Details

• Refund Method: Refunds will be issued to the original payment method used (e.g., Visa, MasterCard)

• Processing Time: Estimated 3–7 business days, depending on bank processing efficiency

• If the refund is not received within this period, please contact customer service for assistance.

6. Cost Rules

• For returns or exchanges caused by product quality issues, damage, color discrepancy, or incorrect items, shipping costs are covered by the platform

• For returns/exchanges requested without reason, shipping costs are borne by the user

• No additional handling or service fees will be charged for returns or exchanges

7. Responsibility Statement

• The platform will assist and take responsibility in case of product damage or loss during transport

• Users will be notified promptly if shipping or delivery arrangements are adjusted

• Users must provide accurate delivery information to avoid delays or failed delivery

• For delays caused by force majeure or logistics partners, the platform will coordinate as much as possible but is not liable beyond its control

8. Contact Information

If you have any questions regarding the return or exchange process, please contact our customer service:

Address: 1208 Jackson Ave, Las Vegas, NV

Phone: +1 (702) 745-1876

Email: taxhelp@RoomMoral.com

Customer Service Hours:
Monday to Friday
09:00–12:30 / 14:00–18:00 (Australia Time, GMT+10)